FAQs

The average burn time for our candles is 25-40 hours for our 7oz, and 50-60 hours for our (soon to be launched) 11oz candles.

Yes! The base for our candle wax is 100% vegan - as well as our essential oils and fragrances.

All our candles use coconut apricot creme wax, derived from renewable sources. The blend is FDA approved and guarantees a long burn time, as well as zero toxic emissions; this is good to know if you’re sensitive to regular candle fumes, or if you have pets at home.

Wooden wicks provide a much quicker and effective hot throw, much less carbon buildup and sooting and produce a satisfying crackling sound when burning. For us, it’s all about the aesthetics.

For those of you that prefer traditional cotton wicks, we will be launching non-toxic cotton wicked candles very soon - stay tuned!

Yes! All of our fragrances are phthalate, paraben, gluten and toxin free. Our fragrance ingredients are sourced ethically around the world.

• Burn only on a heat-resistant surface away from drafts
• Trim the wick 1/8 inch at all times.
• Avoid burning the candle for more than four hours at a time.
• Store candles in a cool, dry place to protect their integrity.
• Stop burning the candle when the wax reaches 1⁄2 inch at the bottom of the candle jar.

We recommend making an account so you can track all your orders in real time. We will send you an email with the tracking # once your package has been shipped.

All our products are made and shipped from Brooklyn, New York.

We recommend making an account so you can track all your orders in real time. We will send you an email with the tracking number once your package has been shipped.

All our products are made and shipped from Brooklyn, New York.

Currently we only ship to the U.S. and Canada.

Currently we are offering FREE SHIPPING with orders over $60. Shipping is otherwise calculated by weight.

Allow 2-3 days for us to create and package your items. And another 5-7 business days for your order to arrive. Due to COVID-19 we cannot guarantee an exact date of arrival. Please refer to your tracking number for real-time updates on your package.

We do not accept returns or exchanges. We will always ensure customer satisfaction. If you have received a damaged or incorrect item, reach out to us at info@jeffreysnewyork.com and we will refund or replace the item as quickly as possible.